pettok.store (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of personal data:

• Name and contact details (email, phone, address)
• Payment and billing information
• Order history and preferences
• Website usage data (via cookies and analytics)

2. How We Use Your Data

We use your data to:

• Process and deliver your orders
• Provide customer support
• Improve our website and services
• Send relevant updates, offers, and news (if opted in)

3. Sharing Your Data

We only share your information with:

• Payment processors (like Stripe or PayPal)
• Delivery partners (such as Royal Mail or couriers)
• Service providers we use to operate the site (e.g. analytics tools)

We never sell your data to third parties.

4. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request corrections or deletions
• Withdraw consent for marketing at any time
• Lodge a complaint with the ICO (Information Commissioner’s Office)

5. Cookies

We use cookies to improve user experience and analyse traffic. You can manage cookie preferences through your browser settings.

6. Data Security

We use secure servers and encryption protocols to protect your personal data from loss, misuse, or unauthorised access.

7. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:
[email protected]