We want you (and your pet) to love what you order. If something isn’t right, we’re here to help.

Returns

You have 30 days from the date of delivery to return your item. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.

To initiate a return, please email us at [email protected] with your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Non-Returnable Items

• Gift cards
• Opened pet food or treats
• Custom or personalised items

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll send a replacement or issue a refund after verifying the issue.

Need Help?

For any return or refund enquiries, reach out to [email protected]